Refund Policy
A Legal Disclaimer
Disclaimer for Refund Policy
1. *Policy Interpretation:
This Refund Policy is provided for informational purposes only and does not constitute a legally binding agreement. The terms outlined herein are subject to change at the sole discretion of Maison Marrakech without prior notice.
2. Non-Transferable Rights:
The rights and obligations under this Refund Policy are personal to the original purchaser and may not be transferred or assigned to any third party.
3. Limitation of Liability:
Maison Marrakech shall not be liable for any indirect, incidental, or consequential damages arising from the return, refund, or exchange of products, including but not limited to loss of profits, data, or business opportunities.
4. Force Majeure:
We shall not be held responsible for any delays or failures in processing refunds or returns due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or disruptions in postal or courier services.
5. Final Decision:
All refund and return requests are subject to approval by **Maison Marrakech**. We reserve the right to refuse a refund or return if the item does not meet the conditions outlined in our Refund Policy.
6. Legal Rights:
This Refund Policy does not affect your statutory rights under UK consumer protection laws, including the **Consumer Contracts Regulations 2013** and the **Consumer Rights Act 2015**. For more information about your legal rights, please visit the [Citizens Advice website](https://www.citizensadvice.org.uk/) or contact your local trading standards office.
Refund Policy - The Basics
Refund Policy
**Effective Date: 15th March 2025
At Maison Marrakech, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please review our Refund Policy below to understand your rights and our procedures for returns, refunds, and exchanges.
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1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason. This applies to most items, unless they are exempt (e.g., personalised or custom-made products).
To cancel your order:
- Notify us within 14 days of receiving the goods by contacting us at info@maison-marrakech.co.uk /Phone 0131 348 2392].
- Return the items to us in their original condition, unused, and in the original packaging.
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2. Returns Process
2.1. **Initiating a Return**:
- Contact us at info@maison-marrakech.co.uk /phone 0131 348 2392. to request a returns authorization.
- Include your order number and reason for the return.
2.2. Returning the Items:
- Pack the items securely in their original packaging, including all tags, labels, and accessories.
- Include a copy of your order confirmation or a note with your order number.
- Ship the items to the address provided in your returns authorization.
2.3. Return Shipping Costs:
- If you are returning an item because it is faulty, incorrect, or not as described, we will cover the return shipping costs.
- If you are returning an item for any other reason, you are responsible for the return shipping costs.
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3. Refunds
3.1. Eligibility for Refunds:
- Refunds are issued for items returned in their original condition, unused, and with all tags and packaging intact.
- Refunds are not available for items that are damaged, used, or missing parts due to customer handling.
3.2. Refund Processing:
- Once we receive and inspect your returned items, we will process your refund within 14 days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping costs are non-refundable unless the return is due to our error (e.g., faulty or incorrect item).
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4. Exchanges
4.1. If you would like to exchange an item for a different size, colour, or product, please contact us at info@maison-marrakech.co.uk / Phone 0131 348 2392]. .
4.2. Exchanges are subject to product availability.
4.3. You are responsible for the shipping costs of returning the original item and receiving the replacement.
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5. Faulty or Damaged Items
5.1. If you receive a faulty, damaged, or incorrect item, please contact us immediately at info@maison-marrakech.co.uk / Phone 0131 348 2392.
5.2. We will provide a prepaid return label or arrange for the item to be collected at no cost to you.
5.3. Once we receive the item, we will offer a full refund, replacement, or repair, as per your preference.
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6. Non-Refundable Items
The following items are not eligible for refunds or returns unless they are faulty or not as described:
- Personalised or custom-made products.
- Items that have been used, worn, or damaged after delivery.
- Items returned without original packaging or tags.
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7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us at:
**Email: info@maison-marrakech.co.uk.
**Phone: 0131 348 2392]
**Address: 71 Northfield Crescent. Edinburgh. EH8 7QB
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Thank you for shopping with Maison Marrakech!**
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What to Include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.